Frequently Asked Questions
Q: What is the SUNY Learning Network?
All online courses at Onondaga are taught via the SUNY Learning Network (SLN) through ANGEL. This network combines SUNY resources to deliver courses across 40 of the 64 SUNY Colleges. However, all courses require registration and payment through the college that offers the courses (Onondaga in this instance).
Q: Is technical support available?
SLN has a student helpdesk that provides support 7 days a week. You can call them at 1-800-875-6269 or email them at Helpdesk@sln.suny.edu with your questions.
Q: How do I register or add a course?
You must register for an online course through Onondaga in order to be officially enrolled in the course. And, you must pay Onondaga for the course.
You can register online through Take a Class. Contact Student Central at 315 498-2000 or email them at StudentCentral@sunyocc.edu for registration related questions.
Important Information for students who attend other colleges:
- You must adhere to your home campus policy regarding transfer credit approval.
- Inform the Bursar and the Registrar's Office and your advisor at your home College about the credits taken online through Onondaga as part of your semester workload.
- If the online course through Onondaga will cause academic overload for you, get approval from your home college.
- Before you enroll in an online course through Onondaga, check with your advisor to be sure it will transfer for credit.
- Request that transcripts of grades from Onondaga be sent to your home college.
Q: How do I drop a course?
If you decide that you need to drop a course, you must complete that process through Onondaga! Non-attendance or asking SLN to remove your access does not constitute a drop or withdrawal process with the College. If you do not drop the course through Onondaga, you can receive a failing grade on your transcript. You must drop using WebAccess or you may contact Student Central at 315 498-2000. You may also fax them at 315 469-6775; please include your name and date, student ID number, your signature and the Course Title, code and section number. Example: MAT 151-001W, Statistics I, Fall 2008.
Q: How do I access my course?
Onondaga offers online courses through the SUNY Learning Network. Once you have registered for the course through Onondaga, you will receive a mailing form Onondaga's Distance Learning Office providing directions on where and how to log in. If you have not received this information by the first week of classes, call them at 315-498-2804 or email them at ODL@sunyocc.edu for directions. If you know you are registered and simply want to login, go to https://sunyocc.SLN.suny.edu and be sure to read the login instructions.
Q: When can I access my course, and how much time will it take?
For a 3 credit course, budget enough hours each week to do the work: plan on 9-12 hrs/week for a 14 week course, 12-15 hrs/week for a 10 week course, and 15-20 hours/week for a 5 week course.
You can complete the SLN Orientation and check out the textbook requirements at the SLN site before the term begins. You will be able to enter the course 3 business days before the official start date of the semester; this early entry is called “Go Live”. The Go Live period allows students to enter the virtual course to look around, read through the Course Information documents (syllabus documents) and learn about the objectives, outcomes, learning activities, grading policies, and course schedule. Additionally, you are often able to enter the introductory module and participate in a few activities before the term begins. Find out what textbooks you need and order those early. If you are ordering them online, allow for shipping time! Go to our college bookstore online [see link below] to order your texts – you must know what section you are enrolled in.
Q: What about course expectations and class attendance?
Onondaga’s online courses are developed by faculty who expect our students to be active learners and engaged in the class. Most online faculty expect you to log on and participate in learning activities at least three different days a week to read and reply to discussion postings, submit assignments, participate in small group activities, etc. Any college course (face to face or online) will require you to spend 9 -12 hours a week in a 3 credit course over a 14 week semester, including attendance, readings and assignments. You will also be expected to meet deadline dates set by the professor. While you can decide what days and what time to 'attend class', it is not self paced or independent study.
Q: How do I get course materials or purchase my textbooks?
Visit Onondaga’s Bookstore and select the semester you are registered in, then select the department, then the course, then the section number. You can then view the list of required textbooks. You can find this information out through the bookstore before you enter the virtual classroom, or read about it in the course information documents once in the course. Allow time for shipping!
Each course will have information on the textbooks and other required materials for that class (such as a graphing calculator, specific software, etc.) Warning: order books ahead so you have them when the class starts! Visit the Onondaga’s Bookstore now.
Q: What student services are available?
The students.sunyocc.edu website provides resources and services specifically for current Onondaga students. There is information available to learn more about Onondaga's Financial Aid Office, Tuition/Fees, Certificate of Residency requirements, Course Catalog, Onondaga's Academic Calendar, and so on.
