ITIL Course  NEW

ITIL (Information Technology Infrastructure Library) is an integrated set of best practice processes for managing a business IT function and for optimizing IT business services. It is the most widely used documented methodology in the world for planning, organizing, and managing a business IT environment. ITIL provides guidance to IT managers on how to design the flow of activities within the IT function to ensure quality service delivery at acceptable levels of cost and risk and increased business value.

Who does this benefit? All members of an IT function who want to establish their career on a foundation of basic IT organizational processes. IT leaders and managers who want to improve their performance by building or restructuring their IT organizations on a foundation of IT service deliver best practices, its methodology is applicable generically and is of benefits to all IT organizations irrespective of their size or the technology used.    For registration information contact vavonese@sunyocc.edu