CIS 291 Information Technology Support I (4 credits)

This course will prepare students to work with users of computer software and hardware. Topics include basic hardware components, configurations, installations, troubleshooting, preventative maintenance, safety concerns, and customer service issues. Software issues such as installation and upgrading, BIOS configurations and settings, diagnostic tools and maintenance will also be covered. This detailed hands-on approach will prepare students to take the A+ certification examination administered by the Computer Technology Association (CompTIA). There will be no experiential credit granted for this course. Students will receive 3 hours of instruction and 1 lab hour per week. Prerequisite: CIS 125 or Permission of Instructor.