List of Courses

Note: These courses are not offered to the general public.

PSD 171 Public Safety Telecommunicator 1 (4 credits)

This is a first course for public safety telecommunicators and dispatchers. It covers operations of a public safety communications center, record keeping, how to communicate clearly in emergency situations, using 911 system communications equipment, and communicating with diverse populations. Students successfully completing PSD 171 - PSD 175 will be certified by the Association of Public Safety Communications Officers Institute (APCO). Open to 911 public safety telecommunicators only. Co-requisites: PSD 172, 173, 174, and 175.

PSD 172 Public Safety Telecommunicator 2 (4 credits)

This is a second course for public safety telecommunicators and dispatchers. It covers operations of a public safety communications center, record keeping, how to communicate clearly in emergency situations, using 911 system communications equipment, and communicating with diverse populations. Students successfully completing PSD 171 - PSD 175 will be certified by the Association of Public Safety Communications Officers Institute (APCO). Open to 911 public safety telecommunicators only. Co-requisites: PSD 171, 173, 174, and 175.

PSD 173 Emergency Medical Dispatch (2 credits)

This course prepares the participant to triage illness and injury calls effectively based on the information provided by callers, and to give pre-arrival instructions competently to those in need of emergency services. This course meets the National Academy of Emergency Medical Dispatch certification standards. Students successfully completing PSD 171 - PSD 175 will be certified by the Association of Public Safety Communications Officers Institute (APCO). Open to 911 public safety telecommunicators only. Co-requisites: PSD 171, 172, 174, and 175.

PSD 174 Law Enforcement Dispatching (4 credits)

This course concentrates on the techniques, roles, and responsibilities of law enforcement dispatching. Topics covered include laws, regulations, dispatching procedures, record keeping, communication skills, and law enforcement systems like New York Statewide Police Information Network (NYSPIN). Students successfully completing PSD 171 - PSD 175 will be certified by the Association of Public Safety Communications Officers Institute (APCO). Open to 911 public safety telecommunicators only. Co-requisites: PSD 171, 172, 173, and 175.

PSD 175 Emergency Service Dispatching (2 credits)

This course concentrates on the techniques, roles, and responsibilities of fire and emergency medical services dispatching. Topics covered include law, regulations, dispatching procedures, record keeping, communication skills, and mutual aid systems. Students successfully completing PSD 171 - PSD 175 will be certified by the Association of Public Safety Communications Officers Institute (APCO). Open to 911 public safety telecommunicators only. Co-requisites: PSD 171, 172, 173, and 174.