Frequently Asked Questions

Q: Is technical support available?

OpenSUNY has a student helpdesk that provides support 7 days a week. You can contact them by going to

Q: How do I register or add a course?

Contact Student Central at (315) 498-2000 or email them at [email protected] for registration related questions. Click to Register for Classes.

Q: How do I drop a course?

If you decide you need to drop a course, you must use WebAdvisor or you may contact Student Central at (315) 498-2000. 

Q: How do I access my course?

Onondaga uses the Blackboard Learning Management System for all online courses.

Once you have registered for a course at Onondaga, you will receive an email from the Office of Instructional Design & Delivery providing directions on where and how to log in to Blackboard. If you have not received this information by the first week of classes, email the office at [email protected] for assistance.

To login to Blackboard, go to

Q: When can I access my course?

You will be able to access online courses 7 calendar days before the official start date of the semester. This course preview period allows students to enter the course to look around, read through the course information documents (syllabus) and learn about the objectives, outcomes, learning activities, grading policies, and course schedule.

Q: How do I get course materials or purchase my textbooks?

To view the list of required textbooks, visit Onondaga’s Bookstore and select the semester you are registered in, then select the department, then the course, then the section number.  Find out what textbooks you need and order those early. Be sure to allow time for shipping!

Q: What about course expectations and class attendance?

Onondaga’s online courses are developed by faculty who expect our students to be active learners and engaged in the class. Most online faculty expect you to log on and participate in learning activities at least three different days a week to read and reply to discussion postings, submit assignments, participate in small group activities, etc.  You will also be expected to meet deadline dates set by the professor. While you can decide what days and what time to 'attend class', it is not self-paced or an independent study.

Q: What services are available for students?

The Current Students website,,  links to resources and services specifically for Onondaga students. There is information available to learn more about the Financial Aid Office, Tuition/Fees, Certificate of Residency requirements, College Catalog, Onondaga's Academic Calendar, and other useful information to help you be successful in online courses and programs.