The general complaint process is only for issues that cannot be resolved through other internal complaint processes (i.e. academic complaints, tuition appeals, behavioral complaints or any other complaint for which the college has established a more specific process).
A complaint is defined as a claim that:
• College policy or an applicable law has been violated;
• The complaining individual has been impacted by that violation or the complaining individual is the College itself (e.g. Department of Campus Safety and Security, Office of Human Resources) acting to address concerns that College policy has been violated resulting in harm to a specific individual(s) or the College community as a whole.
• The accused individual is a student or employee of the College; and
• The violation occurred on College owned, operated or controlled property or at any location affecting the mission of the College and/or the well-being of the College community.
Please Note: The fact that you may not be satisfied with the decision rendered from one of the other internal complaint processes does not qualify for a general complaint.