Out-of-State Complaint Process: NC-SARA
Out-of-State Complaint Process
NC-SARA
The National Council for State Authorization Reciprocity Agreements (SARA) is a non-profit organization established to ensure national standards for interstate postsecondary distance education programs and courses. The State of New York is a member state, and Onondaga Community College is a SARA participating institution. Participation in SARA allows Onondaga Community College to provide distance education courses and programs to students outside of the state. To learn more about SARA, please visit NC-SARA.
Procedures for Filing Out-of-State Complaints
Distance learning students from out of state should attempt to resolve any issues or complaints with Onondaga Community College first. The process for filing an academic-related complaint can be found in the Academic Rules - Reporting a General Academic Concern. All other discrimination and equity issues should be filed with the Chief Diversity Officer, who can be reached at (315)-498-2565. Non-academic issues should be filed using the Consumer Protection Complaint Form.
If an issue cannot be resolved by Onondaga Community College, distance education students residing outside of the State of New York and in a SARA member state may appeal through SARA’s provisions. Distance education students should refer to New York State Entity Portal, NYSED Complaint Procedures. Students can also use NC-SARA's State Portal Entity Contacts page to find their institution’s student complaint contact information.
For more information regarding NC-SARA complaint policies, please visit NC-SARA Complaint Procedures.
You may file a complaint about Onondaga Community College with our accrediting agency, Middle States Commission on Higher Education.
Students unhappy with an internal resolution of a complaint at Onondaga Community College are able to appeal the complaint to the SUNY administration at https://system.suny.edu/university-life/student-concerns/.
Please note, this does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via campus processes, not through the NC-SARA complaint resolution procedures.